A Michigan healthcare insurance provider asked EPD to partner with their corporate education department to customize a multi-year, multi-module Leadership Academy available to over 2,000 employees in leadership positions.

Needs Assessment

Based on leadership competency models developed through assessments of competencies required for the organization's leaders, EPD created a two-track development path based on application in a blended learning environment to facilitate entrepreneurial behavior and a culture of lifelong learning.

Value Creation

The Leadership Academy develops the leadership skills required for the achievement of business goals, beginning with the creation of personalized learning plans that allow leaders to assess their skills and develop a plan to increase competency levels in key areas through both formal education and less structured learning opportunities. The Leadership Academy offers blended learning opportunities including executive sessions, e-learning, classroom training, simulations, briefings and business coaching. EPD designed a specific menu of training modules targeted to organization-specific leadership competencies.

The following is a partial list of Leadership Academy courses designed and delivered by EPD:

• Reasoned Problem Solving and Decision Making
• Business Process Improvement
• Customer Service
• Change Management
• Strategic Thinking
• Knowledge Management
• Quality and Customer Focus
• Strategic Planning/Leading Change
• Effective Interpersonal Skills
• Managing Conflict and Complaints
• Building and Managing Effective Teams
• Strategies for Managing Human Capital
• Effective Presentation Skills
• Business Communication through Writing
• Networking
• Executive Strategic Planning Briefing

Outcomes

• Increases in organization's employee satisfaction scores for the corporate education department
• Alignment of departmental goals with overall strategic vision for the organization
• Over 1,200 employees have voluntarily participated with overwhelmingly positive satisfaction scores upon post-learning evaluation